QA Process Course
Quality assurance (QA) is the systematic process of determining whether products meet customers’ expectations. Quality assurance training courses can help teach you how to avoid problems when delivering solutions or services to customers.
Comprehensive level programs in quality assurance teach students methods for measuring quality within processes. Students learn the components of a quality assurance program like goals, benchmarks, leadership and motivation. This course also covers the work and philosophies of leaders in the field, as well as industry trends, standards like ISO and Six Sigma and how quality assurance relates to specialties in manufacturing, food, service or pharmaceuticals.
Statistics and Probability Course
Typically a required part of both bachelor’s and master’s quality assurance programs, this course requires that students complete basic statistics and probability classes as undergraduates and advanced coursework as graduate students. The syllabus usually includes linear regression, normal distribution, confidence intervals, correlation and conditional probability. Students in this quality assurance course generally complete classroom work and lab work.
Achieving Customer Satisfaction Course
Developing skills for ascertaining what customers want and how to ensure their needs are met by introducing or adjusting quality control measures is the focus of this class. Students learn to roll out appropriate quality control measures and follow up as necessary. They study frequently used methods of customer satisfaction through quality control and explore quality assurance trends.
Introduction to Six Sigma Methodology Course
This course, an introduction to the tenets of Six Sigma, is required by some quality assurance programs. Students study how to minimize errors or defects in processes like manufacturing and related fields according to Six Sigma philosophies. Coursework may include case studies.
ISO for Quality Assurance Course
This introduction to ISO (International Standards Organization) process standards, as well as their implementation and compliance typically includes an overview of internal and external audits. Students learn how ISO standards relate to quality assurance work. Students also learn about ISO certification procedures. Coursework typically covers ISO 9000 and may include related ISO standards.